Privacy Policy

Last updated: June 2026

Meduso AI ("Meduso," "we," "us") provides customer feedback and recovery software for businesses. This Privacy Policy describes how we collect, use, and share information when you use our website and application.

Information we collect

• Account information (name, email, organization details)
• Customer contact data you import (names, phone numbers)
• SMS and voice conversation content and metadata
• Usage data, billing information, and support communications

How we use information

• Provide outreach, AI analysis, alerts, and analytics
• Process payments and manage subscriptions
• Improve and secure our services
• Communicate with you about your account

Service providers

We use trusted subprocessors including Supabase (database and authentication), AgentPhone (SMS and voice), OpenAI (AI processing), Stripe (payments), Vercel (hosting), and Inngest (background jobs). These providers process data on our behalf under contractual obligations.

Data retention

We retain data for as long as your account is active or as needed to provide services, comply with law, and resolve disputes.

Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data. Contact us to make a request.

Questions? Contact support@medusoai.com.